SOLUTION FOR: Game always asking for CD1 when launching

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SOLUTION FOR: Game always asking for CD1 when launching

Postby Pifou » Sat 17 Sep 2005 17:07

TECHNICAL ISSUE:

While trying to start the game, I get the error message "Please insert the first Syberia 2 CD-ROM and relaunch the game." even if the first Syberia 2 CD is in the CD-ROM drive.

SOLUTION:

The problem you are having is related to the copy protection of the CD. We have recently found out from our security vendor that the piracy protection on the CD will not allow the game to run if you have one of these pieces of software installed and active:

Fantom CD Emulator
Daemon Tools
Farstone
Alcohol 120%
Nero Image Drive
Phantom CD
Clone CD
Ark Virtual Drive

It is not that these software do not work with the protection software, it is just that the emulation option needs to be turned OFF in these software titles to prevent the protected product launching from the virtual drives. If turning off the emulation does not work, then please uninstall any of the software listed, and the game should run with no problem.

Please be sure that no other programs are running in the background. This includes programs that have icons on the task tray such as virus scanners and other such programs. Also, disable any auto-update programs such as that included in WindowsXP.

IF YOU STILL HAVE THE PROBLEM:

THESE INSTRUCTIONS ARE ONLY MEANT FOR PEOPLE EXPERIENCING THE PROBLEMS DESCRIBED ON THIS PAGE. IF YOUR PROBLEM IS NOT RELATED TO THE CD1 ERROR PROMPT, DO NOT SEND MICROIDS AN NFO FILE.

Generate an NFO file by following these instructions and send the resulting file to support@microids.com with the subject "SYB2 NFO FILE".

For Win NT/2K/XP

Start\Program\Run\winmsd. This will bring his system configuration details with hardware and software information on the screen. Save as “nfo” file from the top menu and send the nfo file to support@microids.com with the subject "SYB2 NFO FILE"


For Win W95/98/ME

Start\Program\Run\msinfo32. This will bring his system configuration details with hardware and software information on the screen. Select Save as “nfo” file from the top menu and send the nfo file to support@microids.com with the subject "SYB2 NFO FILE"
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